Work involves evaluating the bodywork of a vehicle for damage and selecting materials, equipment and processes to repair the vehicle in a vehicle repair or vehicle loss assessment environment. Vehicles may include light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles.

ELEMENT

PERFORMANCE CRITERIA

1. Prepare for work

1.1. Work instructions are used to determine job requirements

1.2. Workshop and workplace workplace health and safety (WHS) requirements and workplace environmental practices and policies are read and complied with

1.3. Workplace policies and procedures, legal requirements, and manufacturer and component supplier specifications are read and interpreted

1.4. Safety equipment, tooling equipment, and materials and equipment are selected and checked

2. Assess vehicle bodywork for damage

2.1. Vehicle to be inspected is located

2.2. Vehicle is inspected to determine suitability for insurance according to workplace policies and procedures

2.3. Preferred dismantling and inspection methods are determined that conform to workplace policies and procedures, legal requirements, and vehicle manufacturer and component supplier specifications

2.4. Vehicle system and components are dismantled and inspected to determine vehicle damage and faults

2.5. Vehicle is inspected in line with workplace policies and procedures, legal requirements, vehicle manufacturer and component supplier specifications, WHS requirements and workplace environmental practices

3. Gather data and specifications

3.1. Bodywork process specifications are identified and documented

3.2. Staff and management are consulted to identify any additional or altered specifications

3.3. Existing materials and equipment are evaluated

3.4. Data and specifications are compiled and documented

4. Evaluate and select materials, equipment and processes

4.1. Materials and equipment options are determined

4.2. Materials and equipment are assessed for quality finish and conformity to standards

4.3. Specifications of materials and equipment are compared for performance and cost

4.4. Commercial, environmental and safety impact of materials and equipment selection are determined

4.5. Materials, equipment and processes are selected based on performance, cost, specifications and impact comparison

4.6. Repair process are documented as required by organisational policies and procedures, and legal requirements

Required skills

technical skills to:

evaluate vehicle bodywork for damage

use materials, equipment and processes and workplace technology

communication skills to consult with staff and management regarding research and data gathering

literacy skills to:

interpret technical specifications

analyse information relating to bodywork materials and equipment

analyse regulatory, environmental and safety procedures, best practice and future trends

research and document evaluation results

numeracy skills to:

compare results and potentials

gather data

planning skills to:

organise activities

systematically identify, research and evaluate options

problem-solving skills to identify potential technical and procedural problems and variables

team skills to work effectively and cooperatively with others

Required knowledge

technical knowledge of motor vehicle mechanical, electrical, surface and structural:

damage and faults

dismantling and repair methods

methods of sourcing current retail costs of vehicles and vehicle components and materials

vehicle inspection and damage assessment procedures and methodologies, including repair set-ups and dismantling procedures

current assessing and quoting methodologies

vehicle testing machines and procedures

current vehicle materials and retail costs

relevant automotive websites to locate current best practice and future trends information

assessor methodologies

general insurance industry knowledge, including relevant sections of:

contract and insurance law

Insurance Contracts Act

intellectual property

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

State or Territory Fair Trading Act

methods of sourcing manufacturer and component supplier specifications, including workshop manuals and repair guides

applicable commonwealth, state or territory laws, regulations and standards relating to evaluating vehicle damage, and suggesting repair materials, equipment and processes, including:

Competition and Consumer Act

copyright law

environmental regulations

legislation

Workplace health and Safety (WHS) Act

workplace policies and procedures relating to evaluating vehicle damage, and suggesting repair materials, equipment and processes, including:

quality requirements

recording and reporting procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

observe safety procedures and requirements when evaluating vehicle bodywork for damage

locate and interpret relevant information

determine the repairs required for a range of vehicles with bodywork damage

evaluate bodywork materials, equipment and processes for a damaged vehicle

select appropriate bodywork materials, equipment and processes for a damaged vehicle

determine the impact of decisions in terms of commercial, environmental and safety risks

document bodywork materials, equipment and processes.

Context of, and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources must be made available for the assessment of this unit:

a range of vehicles with both minor and extensive vehicle damage

computer hardware, software and calculators

internet access

necessary tools and equipment

relevant information, including OEM design specifications and repair procedures, workshop and body repair manuals

workplace technology.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of an holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OHS requirements may include:

correct disposal of hazardous materials and substances

first aid equipment

following emergency procedures

hazard and risk control

personal protective equipment (PPE) and clothing

safety equipment

techniques for manual handling, including shifting, lifting and carrying.

Workplace environmental practices may include:

clean-up management

dust and noise minimisation

waste management.

Workplace policies and procedures may include:

environment and sustainability

job specifications

manufacturer specifications and industry codes of practice

WHS

quality policies and procedures, including Australian standards

reporting and recording procedures

safe work procedures.

Legal requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and may include:

Competition and Consumer Act

Australian standards

award and enterprise agreements

confidentiality and privacy

copyright law

duty of care

Motor Vehicle Insurance and Repair Industry Code of Conduct

WHS

relevant industry codes of practice

the environment.

Manufacturer and component supplier specifications may include:

Australian standards

diagrams or sketches

instructions issued by authorised organisation or external persons

inventory systems

material safety data sheets (MSDS)

original equipment manufacturer (OEM) design specifications and repair procedures

parts catalogues

safe work procedures for inspection of vehicles for saleable components

verbal, written and graphical instructions

workplace specifications and requirements.

Tooling equipment may include:

measuring devices including:

load testers

multimeters

protective covers

specialist tooling including:

hand and power tools

key cutters

removal and adjustment tools

surface templates

vehicle:

diagnostic equipment

measuring equipment

realigning equipment

storage racks

vehicle cleaning equipment

welding and heating equipment including:

arc

heat gun

induction heating

laser welding

metal inert gas (MIG) welding

oxy

spot welding

tungsten inert gas (TIG) welding.

Materials and equipment may include:

calculators and general office equipment

computer hardware and software

digital camera

film thickness gauge

hoist

portable light

protective covers

recording equipment such as laptop or notebook.

Vehicle damage may include minor or extensive vehicle damage:

extensive damage to a vehicle is damage that affects the safety and roadworthiness of a vehicle and may include:

body panels

bolt-on vehicle components

mechanical components

structural components, including welded or bonded key structural components, such as chassis rails

vehicle structure

minor damage to a vehicle is damage that does not affect the safety and roadworthiness of a vehicle and may include:

bumper bar graze

hail damage

panel damage.

Vehicle Body

Sector

Loss Assessment or Repair Quoting - Body

This unit contains employability skills.